due to the high demand of our Bicycles and the problems that we are experiencing with Corona in Germany since November, we are having too deal with delays, not only in our supply chain but also with shipping companies. Our business model is set up too deliver complete custom bikes fully assembled to your doorstep. Our bike boxes are too big for regular courier companies such as DHL or UPS. This means that shipping a complete bike took as much as three weeks within Germany. The reason being, there simply are not enough trucks on the road at the moment. We have changed shipping companies twice since January, as we would like our bikes to be shipped as quick as possible! At the moment we cannot supply reliable delivery and arrival dates, that simply lies in the nature of the situation. If you have any questions or issues regarding your order please dont hesitate too contact as at email@example.com. We will do our best to help you ASAP. We do not have the capacity to inform you of the current status of your order.
Best wishes and stay healthy.
Team Pearl Cycles