{"id":13817,"date":"2026-01-12T17:12:36","date_gmt":"2026-01-12T17:12:36","guid":{"rendered":"https:\/\/pearl-cycles.com\/?page_id=13817"},"modified":"2026-03-16T07:33:15","modified_gmt":"2026-03-16T07:33:15","slug":"warranty","status":"publish","type":"page","link":"https:\/\/pearl-cycles.com\/?page_id=13817","title":{"rendered":"WARRANTY"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"entry-title main_title\"><\/h1>\n<div class=\"entry-content\">\n<h1 class=\"wp-block-heading\">Warranty Info<\/h1>\n<p>Thank you for purchasing a Pearl bike. We\u2019re proud to deliver a reliable, high-quality product. This warranty outlines what is covered, what is not, and how to request service if needed.<\/p>\n<h3 class=\"wp-block-heading\">Warranty Coverage<\/h3>\n<p>Pearl Cycles provides a 10-year limited warranty from the date of original retail purchase, covering defects in materials or workmanship under normal, intended use.<\/p>\n<p>This warranty is only valid for the original owner and is non-transferable.<\/p>\n<h3 class=\"wp-block-heading\">Covered Components<\/h3>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<thead>\n<tr>\n<th><strong>Component<\/strong><\/th>\n<th><strong>Warranty Period<\/strong><\/th>\n<th><strong>What\u2019s Covered<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Frame<\/strong><\/td>\n<td>10 years<\/td>\n<td>Structural defects (e.g., cracks, weld failures).<\/td>\n<\/tr>\n<tr>\n<td><strong>Paint<\/strong><\/td>\n<td>2 years<\/td>\n<td>Manufacturing defects or failures in motor performance.<\/td>\n<\/tr>\n<tr>\n<td><strong>Components<\/strong><\/td>\n<td>2 years<\/td>\n<td>Defects in materials or workmanship; failure to hold charge.<\/td>\n<\/tr>\n<tr>\n<td><b>Wheels\u00a0<\/b><\/td>\n<td>2 years<\/td>\n<td>Malfunctions in the control system or display unit.<\/td>\n<\/tr>\n<tr>\n<td><strong>Charger<\/strong><\/td>\n<td>1 year<\/td>\n<td>Internal electrical issues or defects.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<h3 class=\"wp-block-heading\">What\u2019s Not Covered<\/h3>\n<p>The warranty does\u00a0<strong>not<\/strong>\u00a0cover:<\/p>\n<ul class=\"wp-block-list\">\n<li>Normal wear and tear (tires, brake pads, chains, grips, etc.)<\/li>\n<li>Damage from misuse, abuse, accidents, or neglect<\/li>\n<li>Improper assembly, maintenance, or installation of parts<\/li>\n<li>Water damage, corrosion, or rust<\/li>\n<li>Damage caused by commercial use (e.g., delivery, rental)<\/li>\n<li>Unauthorized modifications or repairs<\/li>\n<li>Loss or theft<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">Owner Responsibilities<\/h3>\n<p>To maintain warranty eligibility, the owner must:<\/p>\n<ul class=\"wp-block-list\">\n<li>Follow all instructions in the Pearl Cycles manual<\/li>\n<li>Perform regular maintenance<\/li>\n<li>Use only approved chargers and components<\/li>\n<li>Store the e-bike in a dry, covered location<\/li>\n<\/ul>\n<p>Failure to follow these guidelines may void the warranty.<\/p>\n<h3 class=\"wp-block-heading\">Making a Warranty Claim<\/h3>\n<p>If you experience a problem and believe it\u2019s covered under warranty:<\/p>\n<ol class=\"wp-block-list\">\n<li><strong>Contact Us<\/strong>\u00a0at [<a>Info@pearl-cycles.com<\/a>] with:\n<ul class=\"wp-block-list\">\n<li>A clear description of the issue<\/li>\n<li>Proof of purchase (e.g., receipt, order confirmation)<\/li>\n<li>Photos or videos showing the defect<\/li>\n<li>Serial number of the bike (found on the frame)<\/li>\n<li>Product must be registed<\/li>\n<li><\/li>\n<\/ul>\n<\/li>\n<li><strong>Our Team Will Review<\/strong>\u00a0your claim and respond within 3\u20135 business days.<\/li>\n<li>If approved, Super Strada will provide instructions on how to return the defective part or arrange for a replacement or repair.<\/li>\n<\/ol>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Terms &#038; Conditions&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Terms &#038; Conditions&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;General Terms of Service&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;ddeb8c09-9078-4424-bc15-2efb6572e28e&#8221; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Acceptance of Terms&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;a3805066-8711-43c7-9f62-5782da0e9f7a&#8221; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;IBM Plex Sans|IBM Plex Sans_weight|||||||&#8221; link_font=&#8221;|IBM Plex Sans_weight|||||||&#8221; link_text_color=&#8221;#006d77&#8243; quote_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_2_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_3_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_4_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_5_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_6_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]By accessing or using our services, you agree to comply with and be bound by these terms and conditions.[\/et_pb_text][et_pb_heading title=&#8221;User Obligations&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;a3805066-8711-43c7-9f62-5782da0e9f7a&#8221; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;IBM Plex Sans|IBM Plex Sans_weight|||||||&#8221; link_font=&#8221;|IBM Plex Sans_weight|||||||&#8221; link_text_color=&#8221;#006d77&#8243; quote_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_2_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_3_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_4_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_5_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_6_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Users must provide accurate information and comply with all applicable laws when using our services.[\/et_pb_text][et_pb_heading title=&#8221;Limitation of Liability&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;a3805066-8711-43c7-9f62-5782da0e9f7a&#8221; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;IBM Plex Sans|IBM Plex Sans_weight|||||||&#8221; link_font=&#8221;|IBM Plex Sans_weight|||||||&#8221; link_text_color=&#8221;#006d77&#8243; quote_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_2_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_3_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_4_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_5_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_6_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Pearl Cycles is not liable for any indirect, incidental, or consequential damages arising from the use of our products.[\/et_pb_text][et_pb_heading title=&#8221;Governing Law&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;a3805066-8711-43c7-9f62-5782da0e9f7a&#8221; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;IBM Plex Sans|IBM Plex Sans_weight|||||||&#8221; link_font=&#8221;|IBM Plex Sans_weight|||||||&#8221; link_text_color=&#8221;#006d77&#8243; quote_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_2_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_3_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_4_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_5_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_6_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]These terms are governed by the laws of the jurisdiction where Pearl Cycles operates, without regard to conflict of law principles.[\/et_pb_text][et_pb_heading title=&#8221;Modification of Terms&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;a3805066-8711-43c7-9f62-5782da0e9f7a&#8221; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;IBM Plex Sans|IBM Plex Sans_weight|||||||&#8221; link_font=&#8221;|IBM Plex Sans_weight|||||||&#8221; link_text_color=&#8221;#006d77&#8243; quote_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_2_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_3_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_4_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_5_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_6_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]Pearl Cycles reserves the right to modify these terms at any time, and such modifications will be effective immediately upon posting.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Warranty Info Thank you for purchasing a Pearl bike. We\u2019re proud to deliver a reliable, high-quality product. This warranty outlines what is covered, what is not, and how to request [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<h1 class=\"entry-title main_title\">WARRANTY<\/h1>\r\n<div class=\"entry-content\">\r\n<h1 class=\"wp-block-heading\">Warranty Info<\/h1>\r\nThank you for purchasing a Pearl bike. We\u2019re proud to deliver a reliable, high-quality product. This warranty outlines what is covered, what is not, and how to request service if needed.\r\n<h3 class=\"wp-block-heading\">Warranty Coverage<\/h3>\r\nPearl Cycles provides a 10-year limited warranty from the date of original retail purchase, covering defects in materials or workmanship under normal, intended use.\r\n\r\nThis warranty is only valid for the original owner and is non-transferable.\r\n<h3 class=\"wp-block-heading\">Covered Components<\/h3>\r\n<figure class=\"wp-block-table\">\r\n<table class=\"has-fixed-layout\">\r\n<thead>\r\n<tr>\r\n<th><strong>Component<\/strong><\/th>\r\n<th><strong>Warranty Period<\/strong><\/th>\r\n<th><strong>What\u2019s Covered<\/strong><\/th>\r\n<\/tr>\r\n<\/thead>\r\n<tbody>\r\n<tr>\r\n<td><strong>Frame<\/strong><\/td>\r\n<td>10 years<\/td>\r\n<td>Structural defects (e.g., cracks, weld failures).<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><strong>Paint<\/strong><\/td>\r\n<td>2 years<\/td>\r\n<td>Manufacturing defects or failures in motor performance.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><strong>Components<\/strong><\/td>\r\n<td>2 years<\/td>\r\n<td>Defects in materials or workmanship; failure to hold charge.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><b>Wheels\u00a0<\/b><\/td>\r\n<td>2 years<\/td>\r\n<td>Malfunctions in the control system or display unit.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><strong>Charger<\/strong><\/td>\r\n<td>1 year<\/td>\r\n<td>Internal electrical issues or defects.<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<h3 class=\"wp-block-heading\">What\u2019s Not Covered<\/h3>\r\nThe warranty does\u00a0<strong>not<\/strong>\u00a0cover:\r\n<ul class=\"wp-block-list\">\r\n \t<li>Normal wear and tear (tires, brake pads, chains, grips, etc.)<\/li>\r\n \t<li>Damage from misuse, abuse, accidents, or neglect<\/li>\r\n \t<li>Improper assembly, maintenance, or installation of parts<\/li>\r\n \t<li>Water damage, corrosion, or rust<\/li>\r\n \t<li>Damage caused by commercial use (e.g., delivery, rental)<\/li>\r\n \t<li>Unauthorized modifications or repairs<\/li>\r\n \t<li>Loss or theft<\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\">Owner Responsibilities<\/h3>\r\nTo maintain warranty eligibility, the owner must:\r\n<ul class=\"wp-block-list\">\r\n \t<li>Follow all instructions in the Pearl Cycles manual<\/li>\r\n \t<li>Perform regular maintenance<\/li>\r\n \t<li>Use only approved chargers and components<\/li>\r\n \t<li>Store the e-bike in a dry, covered location<\/li>\r\n<\/ul>\r\nFailure to follow these guidelines may void the warranty.\r\n<h3 class=\"wp-block-heading\">Making a Warranty Claim<\/h3>\r\nIf you experience a problem and believe it\u2019s covered under warranty:\r\n<ol class=\"wp-block-list\">\r\n \t<li><strong>Contact Us<\/strong>\u00a0at [<a>Info@pearl-cycles.com<\/a>] with:\r\n<ul class=\"wp-block-list\">\r\n \t<li>A clear description of the issue<\/li>\r\n \t<li>Proof of purchase (e.g., receipt, order confirmation)<\/li>\r\n \t<li>Photos or videos showing the defect<\/li>\r\n \t<li>Serial number of the bike (found on the frame)<\/li>\r\n \t<li>Product must be registed<\/li>\r\n \t<li><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Our Team Will Review<\/strong>\u00a0your claim and respond within 3\u20135 business days.<\/li>\r\n \t<li>If approved, Super Strada will provide instructions on how to return the defective part or arrange for a replacement or repair.<\/li>\r\n<\/ol>\r\n<\/div>","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-13817","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/pages\/13817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13817"}],"version-history":[{"count":5,"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/pages\/13817\/revisions"}],"predecessor-version":[{"id":15659,"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/pages\/13817\/revisions\/15659"}],"wp:attachment":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}