{"id":14837,"date":"2026-01-12T17:12:36","date_gmt":"2026-01-12T17:12:36","guid":{"rendered":"https:\/\/pearl-cycles.com\/?page_id=14837"},"modified":"2026-01-12T17:12:36","modified_gmt":"2026-01-12T17:12:36","slug":"garantie","status":"publish","type":"page","link":"https:\/\/pearl-cycles.com\/?page_id=14837&lang=fr","title":{"rendered":"GARANTIE"},"content":{"rendered":"<h1 class=\"entry-title main_title\">GARANTIE<\/h1>\n<div class=\"entry-content\">\n<h1 class=\"wp-block-heading\">Warranty Info<\/h1>\n<p>Thank you for purchasing a Pearl bike. We\u2019re proud to deliver a reliable, high-quality product. This warranty outlines what is covered, what is not, and how to request service if needed.  <\/p>\n<h3 class=\"wp-block-heading\">Warranty Coverage<\/h3>\n<p>Pearl Cycles provides a 10-year limited warranty from the date of original retail purchase, covering defects in materials or workmanship under normal, intended use.<\/p>\n<p>This warranty is only valid for the original owner and is non-transferable.<\/p>\n<h3 class=\"wp-block-heading\">Covered Components<\/h3>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<thead>\n<tr>\n<th><strong>Component<\/strong><\/th>\n<th><strong>Warranty Period<\/strong><\/th>\n<th><strong>What\u2019s Covered<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Frame<\/strong><\/td>\n<td>10 years<\/td>\n<td>Structural defects (e.g., cracks, weld failures).<\/td>\n<\/tr>\n<tr>\n<td><strong>Paint<\/strong><\/td>\n<td>2 years<\/td>\n<td>Manufacturing defects or failures in motor performance.<\/td>\n<\/tr>\n<tr>\n<td><strong>Components<\/strong><\/td>\n<td>2 years<\/td>\n<td>Defects in materials or workmanship; failure to hold charge.<\/td>\n<\/tr>\n<tr>\n<td><b>Wheels <\/b><\/td>\n<td>2 years<\/td>\n<td>Malfunctions in the control system or display unit.<\/td>\n<\/tr>\n<tr>\n<td><strong>Charger<\/strong><\/td>\n<td>1 year<\/td>\n<td>Internal electrical issues or defects.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<h3 class=\"wp-block-heading\">What\u2019s Not Covered<\/h3>\n<p>The warranty does <strong>not<\/strong> cover: <\/p>\n<ul class=\"wp-block-list\">\n<li>Normal wear and tear (tires, brake pads, chains, grips, etc.)<\/li>\n<li>Damage from misuse, abuse, accidents, or neglect<\/li>\n<li>Improper assembly, maintenance, or installation of parts<\/li>\n<li>Water damage, corrosion, or rust<\/li>\n<li>Damage caused by commercial use (e.g., delivery, rental)<\/li>\n<li>Unauthorized modifications or repairs<\/li>\n<li>Loss or theft<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">Owner Responsibilities<\/h3>\n<p>To maintain warranty eligibility, the owner must:<\/p>\n<ul class=\"wp-block-list\">\n<li>Follow all instructions in the Pearl Cycles manual<\/li>\n<li>Perform regular maintenance<\/li>\n<li>Use only approved chargers and components<\/li>\n<li>Store the e-bike in a dry, covered location<\/li>\n<\/ul>\n<p>Failure to follow these guidelines may void the warranty.<\/p>\n<h3 class=\"wp-block-heading\">Making a Warranty Claim<\/h3>\n<p>If you experience a problem and believe it\u2019s covered under warranty:<\/p>\n<ol class=\"wp-block-list\">\n<li><strong>Contact Us<\/strong> at [<a>Info@pearl-cycles.com<\/a>] with:\n<ul class=\"wp-block-list\">\n<li>A clear description of the issue<\/li>\n<li>Proof of purchase (e.g., receipt, order confirmation)<\/li>\n<li>Photos or videos showing the defect<\/li>\n<li>Serial number of the bike (found on the frame)<\/li>\n<li>Product must be registed<\/li>\n<li>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Our Team Will Review<\/strong> your claim and respond within 3\u20135 business days.<\/li>\n<li>If approved, Super Strada will provide instructions on how to return the defective part or arrange for a replacement or repair.<\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>GARANTIE Warranty Info Thank you for purchasing a Pearl bike. We\u2019re proud to deliver a reliable, high-quality product. This warranty outlines what is covered, what is not, and how to [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14837","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/pages\/14837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14837"}],"version-history":[{"count":0,"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=\/wp\/v2\/pages\/14837\/revisions"}],"wp:attachment":[{"href":"https:\/\/pearl-cycles.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}